Serenita Rise and Recline Chair

Understanding Our Warranty: We Provide Peace of Mind for Your Purchases

When you purchase a new product, you want to know that you're getting something that will last. That's why we provide a 5-year warranty on the frame, motors, handset controller and power transformation for this product. This warranty covers any mechanical or electrical failure and manufacturer defects that may occur, giving you peace of mind that you're protected against unexpected costs.

However, it's important to note that our warranty is not a replacement for an insurance policy. While it covers you against mechanical and electrical failures including manufacturer defaults, it does not protect you from damage resulting from user error, general wear and tear, accidental damage, malicious damage, or any modifications made to the product.

What Does Our Warranty Cover?

If your product stops working due to a manufacturing defect, we will repair or replace it at no additional cost to you.

Additionally, our warranty covers the labour costs associated with any repairs or replacements needed. We understand that unexpected costs can be a burden, so we want to ensure that our customers can rely on us to help them out when they need it the most.

What Is Not Covered Under Our Warranty?

While our warranty covers a lot, it's important to understand what it does not cover. Our warranty does not protect against damages resulting from user error, general wear and tear, accidental damage, malicious damage, or any modifications made to the product. If you try to modify your product in any way, it will void your warranty. It's important to use your product as intended and to take good care of it to avoid any unnecessary costs.