Van Os Excel Galaxy II 4 Wheel Mobility Scooter

Understanding Our Warranty: We Provide Peace of Mind for Your Purchases

When you purchase a new product, you want to know that you're getting something that will last. That's why at our company, we offer a 10-year parts and labour warranty on the chassis, 12-month parts and labour on the scooter and 6-month warranty on battery and charger for this product. This warranty covers any mechanical or electrical failure that may occur, giving you peace of mind that you're protected against unexpected costs.

However, it's important to note that our warranty is not a replacement for an insurance policy. While it covers you against mechanical or electrical failures, it does not protect you from damage resulting from user error, general wear and tear, accidental damage, malicious damage, or any modifications made to the product.

What Does Our Warranty Cover?

Our warranty covers any mechanical or electrical failure that occurs within the first 12 months for this products and 10 years for the chassis. This means that if your product stops working due to a manufacturing defect, we will repair or replace it at no additional cost to you.

Additionally, our warranty covers the labour costs associated with any repairs or replacements needed. We understand that unexpected costs can be a burden, so we want to ensure that our customers can rely on us to help them out when they need it the most.

What Is Not Covered Under Our Warranty?

While our warranty covers a lot, it's important to understand what it does not cover. Our warranty does not protect against damages resulting from user error, general wear and tear, accidental damage, malicious damage, or any modifications made to the product.

If you crash your product and it breaks, that is not covered under our warranty. Similarly, if you try to modify your product in any way, it will void your warranty. It's important to use your product as intended and to take good care of it to avoid any unnecessary costs.