Understanding Our Warranty
Understanding Our Warranty: We Provide Peace of Mind for Your Purchases
When you purchase a new product, you want to know that you're getting something that will last. That's why at our company, we offer a 12-month parts and labour warranty for all of our new products and a 3-month warranty for all of our refurbished products. This warranty covers any mechanical or electrical failure that may occur, giving you peace of mind that you're protected against unexpected costs.
However, it's important to note that our warranty is not a replacement for an insurance policy. While it covers you against mechanical or electrical failures, it does not protect you from damage resulting from user error, general wear and tear, accidental damage, malicious damage, or any modifications made to the product.
What Does Our Warranty Cover?
Our warranty covers any mechanical or electrical failure that occurs within the first 12 months for new products and 3 months for refurbished products. This means that if your product stops working due to a manufacturing defect, we will repair or replace it at no additional cost to you.
Additionally, our warranty covers the labour costs associated with any repairs or replacements needed. We understand that unexpected costs can be a burden, so we want to ensure that our customers can rely on us to help them out when they need it the most.
What Is Not Covered Under Our Warranty?
While our warranty covers a lot, it's important to understand what it does not cover. Our warranty does not protect against damages resulting from user error, general wear and tear, accidental damage, malicious damage, or any modifications made to the product.
If you crash your product and it breaks, that is not covered under our warranty. Similarly, if you try to modify your product in any way, it will void your warranty. It's important to use your product as intended and to take good care of it to avoid any unnecessary costs.
What Happens If Our Warranty Doesn't Cover the Issue?
If we determine the issue is not due to a mechanical or electrical failure covered under the warranty, you will be responsible for any costs associated with repairs and callouts. This means that if the issue is due to user error, wear and tear, accidental damage, malicious damage, or modifications made to the product, you will need to pay for any necessary repairs or replacements.
We understand that unexpected costs can be frustrating, but we want to be transparent with our customers about what our warranty covers and what it doesn't. If you have any questions about our warranty or your product, please don't hesitate to contact our customer service team for assistance.
Frequently Asked Questions
Q: What should I do if my product stops working?
A: If you encounter any problems with your product, please contact our customer service team for assistance. We'll help you diagnose the issue and determine if it's covered under our warranty.
Q: What if I accidentally damage my product?
A: Our warranty does not cover accidental damage. If you accidentally damage your product, and you are not covered by insurance you will be responsible for any costs associated with repairs or replacements.
Q: Can I modify my product and still be covered under the warranty?
A: No, modifying your product in any way will void your warranty.
Q: Can I extend my warranty?
A: Yes, we can offer an extended warranty of up to 3 years for new products and 12 months for refurbished products at the point of sale.