Van Os Excel G-Logic Wheelchair

Understanding Our Warranty: We Provide Peace of Mind for Your Purchases

When you invest in a new product, ensuring its longevity is crucial. That's why our company proudly provides a 10-year manufacturing defect warranty for the frame on this product. The warranty specifically addresses manufacturer defaults that may arise during this period, giving you the confidence that you're shielded from unexpected expenses. It's essential to emphasise that this warranty is not a substitute for an insurance policy. It does not extend protection against damage resulting from user error, general wear and tear, accidental damage, malicious harm, or any modifications made to the product.

What Does Our Warranty Include? 

Our warranty covers any manufacturer defaults on the frame within the initial 10 years of purchase. This means that if your product ceases to function due to a manufacturing defect, we will promptly repair or replace it at no extra cost to you. Furthermore, the warranty covers all associated labour costs for necessary repairs or replacements.

What Is Excluded from Our Warranty? 

While our warranty provides substantial coverage, it's crucial to be aware of its limitations. Specifically, our warranty does not safeguard against damages resulting from user error, general wear and tear, accidental damage, malicious harm, or any modifications made to the product. Instances such as crashing your product, resulting in breakage, are not covered by our warranty. Similarly, any attempt to modify the product will void the warranty. To avoid unnecessary costs, it's imperative to use the product as intended and maintain it properly.